Do you really understand the risks of doing business with your customers?

Human relationships are complex and the simple act of entering a shop or answering a telephone is riddled with opportunities to damage the important relationship that must exist between your business and your customers.

For example, a mismanaged telephone call can lose you a contract; an unnecessarily complex application form can kill a relationship before it starts. Sending poorly constructed letters to customers containing inaccurate information can create barriers that lead to customer churn.

Gosport (UK) based Media 3 can give you an independent view of your customer interface. We will analyse those ‘moments of truth’ which occur every time you interact with your customers, and make recommendations based on our findings.